Answers to questions you are curious about our data recovery services
Questions and Answers
Q
How long does the data recovery process take?
A
Data recovery time varies depending on the type of damage and the condition of the disk. Simple logical errors can usually be resolved within 24-48 hours, while physically damaged disks may require 3-7 days. We have a rapid response service for emergencies.
Q
How much does the data recovery process cost?
A
Pricing is determined based on the type of damage, disk capacity and recovery complexity. Preliminary analysis is completely free and you will receive a firm price quote. If your data cannot be recovered, no fee will be charged. You pay only in case of successful recovery.
Q
Can you recover data from all hard disk brands?
A
Yes, we can recover data from Western Digital, Seagate, Samsung, Toshiba, Hitachi, HGST and all other brands. We also provide data recovery services from SSD, USB flash drives, memory cards, RAID systems and servers.
Q
Can you recover data from physically damaged disks?
A
Yes, we can also recover data from physically damaged disks. We perform data recovery from physically damaged disks in our ISO 4 Class 100 Clean Room laboratory environment with our expert team and state-of-the-art equipment.
Q
Can data be recovered from a formatted disk?
A
Yes, we can recover data from formatted disks. However, it is important that no new data has been written to the disk after formatting. Do not continue using the disk after formatting and contact us immediately.
Q
Will my data be kept confidential?
A
Yes, your data is kept completely confidential. You can ensure legal protection by signing a confidentiality agreement. Your data is private to you and will not be viewed or used by anyone else.
Q
Do I pay if recovery fails?
A
No, if your data cannot be recovered, no fee will be charged. With our "No Recovery, No Payment" policy, you only pay in case of successful recovery.
Q
What should I do in emergencies?
A
In emergencies, contact us immediately. Our 24/7 support line is available. Do not continue using your device and if possible, turn off the device. We are with you in emergencies with our rapid response service.
Q
Can you recover data from RAID systems?
A
Yes, we can recover data from all RAID configurations (RAID 0, 1, 5, 6, 10, etc.). We are experts in data recovery from failed disks in RAID systems.
Q
Can you recover data from SSD drives?
A
Yes, we can recover data from all SSD brands (Samsung, Kingston, SanDisk, Crucial, etc.). We are experienced in data recovery from logical and physical damage in SSDs.
