DRMS — Lab Management Software
For data recovery labs: every case in one record, from device intake to data handover
DRMS (Data Recovery Lab Management System) is web-based software that runs the daily work of a data recovery lab. From the moment a device arrives until the data is handed back, the intake form, diagnosis, quote, approval, payment and shipping all sit in the same case record.
We did not write it to sell it: we have run our own lab on it every day since 2016. Each screen came out of a real need at our front desk, on our bench or in our accounts.
Intake forms, QR-coded labels, drive-by-drive records for RAID and NAS, shelf locations, and recorded customer consent before a clean-room opening.
A seven-stage flow from request to handover. Every case shows who holds the ball (lab, customer or supplier) and the SLA time left.
Prices within set bands from service levels and factors; urgency multipliers, manager-approved special pricing, revisions and exchange rates.
Sign-in with a phone number and one-time code; case tracking, online quote approval, messaging and document downloads.
SMS and e-mail at each stage, with an optional approval step before sending and a morning summary for managers.
Donor and transfer drive stock, storage fees for uncollected devices, payments per case; funnel, turnaround and success-rate reports.
A technician opens the case from the board and records the diagnosis using a template; the quote is calculated from that record and goes to the customer for approval through the portal. Approval, payment and the handover record stay attached to the same case.
Customers open their case with a phone number and an SMS code. They see which stage it is at, approve the quote in the portal, send messages and download their documents. The portal and notifications follow the customer's language.
The answer to "where is my device?" is in the customer's own hands, so the front desk does not have to give it over the phone again and again.
The staff panel is in English or Turkish, chosen per user. Branding, the data protection notice (KVKK, GDPR or other), roles and workflow options are set to fit your lab. Data migration and staff training are included with both options. DRMS works alongside recovery tools such as PC-3000; it does not control them.
There is no public demo; live demo access is opened personally, for a limited time, to the person who requests it. Demo, guided walkthrough and quote requests are handled on the product's own site: datarecoverymanager.com.
Phone: 0212 916 12 22 · E-mail: info@tekniknokta.com.tr