Privacy Notice (KVKK)

1. Data controller

Under Law No. 6698 on the Protection of Personal Data (the “Law”), the data controller is:

2. Personal data processed

A data recovery engagement involves two distinct sets of data, and they are subject to different legal regimes.

a) Your identity and contact data. Name and surname, telephone number, e-mail address, company name and tax details where applicable, city, invoicing and payment records, our correspondence and call records with you, the telephone number and one-time code used to sign in to the portal, transaction security data (IP address, browser information, time of action), and the image of the signature you give on the tablet at our laboratory.

b) The data inside your device. The files held on the storage device you hand over for recovery. Those files may contain personal data belonging to you, your family, your employees or your customers — including special categories of personal data such as health data, criminal convictions or biometric data.

3. Purposes of processing

• Providing the data recovery service, diagnosing the device, pricing it and carrying out the work
• Receiving, storing and returning the device; discharging our duty of safekeeping
• Sending SMS and e-mail to keep you informed at every stage of the work
• Preparing quotations, obtaining your approval and recording that approval in a provable form
• Invoicing, collection and keeping accounting records
• Handling requests, objections and complaints; legal defence in the event of a dispute
• Fulfilling statutory retention, disclosure and reporting obligations

4. Legal grounds

5. Method of collection

Your data is collected by partly automated means through the website request form, telephone, e-mail, WhatsApp and similar channels, the intake form and signature completed at our laboratory electronically on a tablet or on paper, and courier consignment documents.

6. Transfers

Your personal data is shared, in accordance with Article 8 of the Law and only to the extent necessary, with the following parties:

• Courier companies — name, address and telephone number, for sending and returning the device
• SMS and e-mail infrastructure providers — telephone number and e-mail address, for delivering notification messages
• Our certified public accountant and accounting service provider — invoicing and collection records
• Competent public authorities and judicial bodies — where required by law

The files inside your device are not shared with any third party. Recovery is carried out in our own laboratory; no transfer abroad takes place. Should an operation make a supplier outside Türkiye unavoidable — for example where manufacturer-specific technical support is required — you will be informed in advance and your separate consent will be obtained.

7. Retention periods

8. Your rights

Under Article 11 of the Law you have the right to: learn whether your personal data is processed; request information if it has been processed; learn the purpose of processing and whether the data is used in line with that purpose; know the third parties to whom it is transferred, in Türkiye or abroad; request rectification where it is incomplete or inaccurate; request erasure or destruction under the conditions of Article 7 of the Law; request that such action be notified to the third parties to whom the data was transferred; object to an adverse outcome arising from analysis carried out solely by automated systems; and claim compensation where you suffer loss due to unlawful processing.

9. How to make a request

You may submit your requests in writing to Büyükdere Cad. Tevfik Erdönmez Paşa Sok. Emekli Subay Evleri Blok No:15 D:1, Esentepe · Şişli / İstanbul, with a secure electronic signature to tekniknokta@hs01.kep.tr, or from the e-mail address registered in our system to info@tekniknokta.com.tr. Your request will be concluded within 30 days at the latest. Where the action entails a cost, the fee in the Board’s tariff may be charged.

10. Language

This English text is provided for convenience only. The binding version of this notice is the Turkish text, which you can read here without changing your language setting. In the event of any discrepancy between the two, the Turkish text prevails.

This text is served directly from our case-management system, so it is always the version currently in force. Version: v1.1 · 08.10.2026 Last checked: 13.10.2026 12:27